Returns & Exchanges

At VOYA Organic Beauty, we want you to be completely satisfied with your sustainable skincare purchase. If you are not entirely happy with your order, we offer a 30-day return policy for items in their original, unopened condition.

1

Contact Support

Email our customer care team with your order number and reason for return to receive a Return Authorization form.

2

Prepare Your Package

Securely pack the unused organic products in their original packaging to ensure they are protected during transit.

3

Ship the Items

Affix the provided return label and drop off your package at any authorized carrier location, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing